Hello,
I have seem this issues in previous version of Horizon View and I am now seeing it with my 6.2 deployment. I am in an environment with relatively low latency network with a large incoming pipe to connect to the view environment. However I am seeing the following issues both from local VM access and remote VM Access.
1. On initial connection to the VM, the screen will appear black for a few seconds. Once the desktop appears for the user to logon, the mouse function is unavailable so the user has to hit "enter" on the keyboard to accept the computer policy to proceed to the logon process. Once logged in the mouse appears and functional. If I resize the Horizon View Client Window, by clicking and stretching it, the mouse will appear once the screen refreshes and resizes itself.
2. In IE, Word, Outlook, or any other program or window, even File Explorer, that requires scrolling up and down, if you scroll too fast up/down the entire display will freeze for 8-10 seconds then unfreeze and the return to normal where you can continue to scroll up and down. In some instances the screen will go black then return to normal.
I have different pools setup for both vGPU and standard SVGA VMs and I see the same issues in both pools. We have a large user base that relies heavily on the vGPU VMs and I continue to struggle to fine a solution to the two issues above. I have been trying to find the optimal PCoIP session variables that I control via Group Policy, but it seems like I cannot get these issues to go away.
My current PCoIP Group Policy valies are:
Image Cache Size = 500 MB
Min Image Quaulity = 50
Max Initial Image Quality = 100
Max Frame Rate = 60
Use Image setting from zero Cleint = Disabled
PCoIP Session Bandwidth Floor = 128.
Turn-Off Build-to-Lossless Feature = ENABLED (so yes, build-to-loss is turned off) This did not appear to have an impact on VM performance on or off.
View Build: 6.2.0-3005368
View Agent: 6.2.0.3005627
Greatly appreciate any feedback or suggestions to assist me in troubleshooting these issues.
Thank You