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vRA 6.2.1 users unable to log in

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Some vRA users are getting this error message (Incorrect username/password) when using FireFox or Chrome (see attached pic), while others don’t have this problem. I'm running vRA 6.2.1 with a default tenant as Native AD.  The users are part of a Business Group / User role - and I don't want to elevate their permissions to any admin role.  Any idea what could be causing this problem?

 

Thanks for your help.


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