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Users reporting only 2/3 of monitor shown and rest black

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I have some users that are reporting to me that when they return from a break / meeting that only about 2/3 of their monitor is showing the VM.  If they have dual monitors the secondary monitor is all black and their VM is shrunk down to 2/3's of the other monitor.  This started when we migrated them from 4.6 to 5.1.2 and reimaged their WYSE device to a different image with the 4.6 VIEW client.  We are having to use the 4.6 client because there are too many issues with the 5 clients that WYSE is offering.  This is not happening to everyone and for some it has taken about a week for it to happen.  Below are some of the things that I could think of that might be causing this but I wanted some other suggestions and what to try to take care of this.

 

  • VM tools and agent were upgraded.  The agent version installed is 5.1.1 because of some issues heard with 5.1.2
  • Enable 3D support has been enabled
  • I selected 4 monitors with the highest resolution available and set the Video Card to "Auto-Detect settings" instead of using a custom setting
  • Again, the client on the thin client is 4.6 and they are connecting to the 5 environment

 

Any ideas what is going on here?  Thank you in advance for your help!


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